Refund policy

Return & Refund Policy

Last Updated: 21 September 2025

Return window: 14 days from delivery

Condition: Items must be returned in the same condition as received, including original packaging and accessories

Faulty or damaged items: Eligible for a refund or replacement

Return shipping: Paid by the customer for non-faulty returns.

You may request a return within 14 days of receiving your order.

To be eligible for a return:

The item must be returned within 14 days of receiving your order.
Items must be in the same condition as received, including original packaging & accessories.

Returns may not be accepted if items show signs of use beyond what is necessary to inspect them.

To initiate a return, please contact us at hello@digibuyr.co quoting your order number and reason for return.

Once your request is approved, we will provide instructions on how to return the item.

For non-faulty returns, customers are responsible for return shipping costs.

Refunds will be processed to the original payment method once the returned item has been verified to meet our return conditions.

Refunds are typically processed within 5–10 working days after confirmation.

If your item arrives damaged or faulty, contact us at hello@digibuyr.co within 14 days of delivery.

To help us assess the issue as quickly as possible, we may request photo or video evidence where appropriate.

In line with UK consumer rights, you will be entitled to: