Shipping policy

Shipping Policy

At a glance

  • Shipping region: United Kingdom

  • Order processing time: 1–3 working days

  • Shipping costs: Calculated at checkout

  • Tracking: Provided where available

Processing Time

Orders are usually processed within 1 - 3 business days after payment confirmation.

Orders placed after business hours, on weekends, or on public holidays will be processed on the next working day.

You will receive a confirmation email once your order has been dispatched.

Delivery Times

Standard UK Shipping: 2 to 5 working days, varying with customer location.

Delivery times are estimates and may be affected by factors outside our control, including courier delays, weather conditions, or peak periods.

Shipping charges

Shipping costs are calculated and displayed at checkout before payment is completed.

Any promotional shipping offers will be clearly stated on the website at the time of purchase.

Delivery responsibility & risk

Responsibility for your order transfers to you once the item has been delivered to the address provided at checkout.

If your order arrives damaged, incomplete, or incorrect, please contact us at hello@digibuyr.co within 14 days of delivery so we can resolve the issue promptly.

Lost or delayed deliveries

If your order has not arrived within the expected delivery timeframe, please contact us and we will liaise with the courier to investigate.

In cases where an order is confirmed as lost in transit, we will offer a refund, in line with UK consumer rights.

 

Delivery address accuracy

Please ensure that all delivery details provided at checkout are accurate and complete.

Digibuyr cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete address information.

 

Legal Compliance

This Shipping Policy is fully compliant with UK Consumer Rights Law and Distance Selling Regulations, including:

  • Clear display of delivery times and shipping costs before purchase
  • Responsibility for customs duties clearly stated
  • Customer support for lost or delayed shipments